Frequently Asked Questions
Help & FAQ
Proven Results:
Yes, a refundable core charge is paid at purchase and returned when the old engine is received.
It’s a deposit we hold until you send back your old engine core.
Once we inspect the returned core and it meets criteria, we process your refund promptly.
Engines must be in rebuildable condition—not broken beyond repair.
You can return your engine within the warranty period for defects or issues.
Yes, we guarantee used items are free from defects in material and workmanship.
We’ll repair, replace, or refund orders with confirmed defects under warranty.
Contact our support team with order details and issue description.
We cover return shipping for warranty-approved defects. Otherwise, buyer pays.
Non-defective engines don’t qualify. You’d pay a restocking fee and shipping.
A fee may apply—depends on engine type and return condition.
Warranty period is specified per engine; refer to invoice or documentation.
Yes, we ensure each engine matches the specified make, model, and year.
Notify us immediately; we’ll correct the error and cover all shipping/reshipment costs.
Yes, but you’re responsible for customs duties, taxes, and any fees.
Engines are crated securely to prevent damage in transit.
Pre-shipment inspection is possible—contact us to arrange.
We accept credit cards, PayPal, and wire transfers.
Domestic delivery is typically 3–7 business days; international varies.
Yes, we sell both used and remanufactured motors, fully tested and covered by warranty.
Please note that our Policies page contains the most important information regarding our services, while the FAQ page provides helpful answers to common questions.
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